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Warranty and After Sales Guide for Al Fakher Hyper 2
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Hyper 2 line.
Across the trade, warranty and after sales is the point where good intentions meet operational reality on the Hyper 2.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Hyper 2.
Why warranty and after sales matters on the Hyper 2
A clear dead on arrival policy removes friction for retail partners.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Hyper 2 |
| Brand | Al Fakher |
| Category | E-Juice |
| Battery | 650 mAh |
| Output range | 5-40 W |
| Capacity | 1.0 ml |
| Charging | Magnetic dock |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Hyper 2 economics actually settle.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Check carton quantities against the commercial invoice line by line.
- Agree in advance who pays for return freight on a defect claim.
- Request batch photographs and a packing list prior to shipment.
- Review the reorder point after one full selling cycle.
- Verify that artwork matches the approved compliance template.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (72 units) | Tier 1 | 7-12 days |
| Pallet (1402 units) | Tier 2 | 30-45 days |
| Container (18568 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Hyper 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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